TV Mount Mate Terms & Conditions

Effective Date: March 08, 2024

These Terms & Conditions (“Terms”) govern the use of the services offered by TV Mount Mate (“Company,” “we,” “us,” or “our”) and your use of our website ( (the “Site”). Please read these Terms carefully before you access or use the Site or request any services from us.

1. Acceptance of Terms

By accessing or using the Site or requesting our services, you agree to be bound by these Terms. If you do not agree to all of these Terms, you are not authorized to use the Site or request our services.

2. Services

We offer professional TV wall mounting services in London. These services may include:

  • Flat-mount installations
  • Tilt and swivel mount installations
  • Sound bar mounting
  • Concealing wires (within reason)
  • Other related services as offered on the Site

3. Service Requests and Estimates

  • To request a service, you can contact us through the Site, by phone, or email.
  • During the request process, we will gather information about your desired service, including the size and brand of your TV, your preferred mounting location, and any other relevant details.
  • Based on this information, we will provide you with an estimated cost for the service.
  • This estimate is subject to change if additional work is required upon arrival at your location.
  • You will be informed of any additional charges before the work commences.

4. Pricing and Payment

  • Our service prices are based on the type of service requested, the size and weight of your TV, and the complexity of the installation.
  • We accept payment by Instant Bank Transfer/Cash at the time of service.

5. Appointment Scheduling and Cancellation

  • Once you accept our quote and schedule an appointment, we will send you a confirmation email with the date and time of your appointment.
  • We require at least 6 hours notice for any appointment cancellations or rescheduling requests.

6. Customer Responsibilities

  • You are responsible for ensuring that the mounting location is suitable for your TV size and weight.
  • We recommend consulting your TV’s manual or manufacturer for any specific mounting recommendations.
  • You are responsible for moving any furniture or objects that may obstruct the installation process.
  • We are not liable for any damage to your TV or property caused by pre-existing structural issues or improper TV size/weight for the chosen mounting location.

7. Warranty

We offer a 1 year warranty on our labor and the mounting materials we use. This warranty does not cover damage caused by:

  • Misuse or abuse of the mounted TV
  • Improper TV size/weight for the chosen mounting location
  • Pre-existing structural issues
  • Acts of God or other unforeseen circumstances

8. Limitation of Liability

We will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to these Terms or the services provided.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will post any changes to the Terms on the Site. Your continued use of the Site or our services following the posting of any changes constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at 07944499585 or