These Terms and Conditions explain the rules and responsibilities that apply when you book or use the services of TV Mount Mate. By requesting a quotation, making a booking, or using our services, you agree to these terms. Please read them carefully before confirming your booking.
Last updated: 8 July 2026
TV Mount Mate is the trading name of TV MOUNT MATE LIMITED, a limited company registered in England and Wales.
We provide mobile TV wall mounting and related installation services, visiting customers at their home or business across Greater London, Essex, and Kent. All work is carried out by our own in-house installers — we do not use subcontractors. We are fully insured up to £2,000,000.
These terms apply whenever you book TV wall mounting or a related service with us, whether the booking is made through our website, by phone, by WhatsApp, by text, or by email. By confirming a booking with us, you agree to these terms.
Our services include, but are not limited to:
Quotes provided online, by message, or over the phone are based on the information you give us before booking, such as TV size, wall type, bracket type, cable route, and access details.
A quote is fixed only for the agreed scope of work described at the time of booking.
If, on arrival, the job is materially different from what was agreed — for example, a different wall type, additional cable runs, or extra items needed — we will explain the difference and any change in price before starting any work. You are always free to decide not to proceed with a revised quote. However, where we have already attended and the difference is due to inaccurate, incomplete, or materially different information provided before booking, or a change of mind, the £60 wasted visit / call-out fee described in Section 9 may apply.
A booking is confirmed only once TV Mount Mate confirms the appointment by text, WhatsApp, email, or phone. Submitting a quote request form, or asking for a quote, does not by itself create a confirmed booking.
You must provide accurate information before booking, including an accurate description of your TV, wall, and the work you’d like carried out, so that we can prepare correctly for your appointment.
To help your appointment run smoothly, please make sure that:
The fixing method we use depends on your wall type (for example, plasterboard, brick, dot-and-dab, or a chimney breast) and the condition of the wall on the day.
If the wall type or site conditions on arrival are different from what was described before booking, we will explain what this means for the job, including any change to the method, materials, or price, before proceeding.
Where you supply your own bracket, cables, or accessories, please make sure these are suitable for your TV and the agreed mounting position. If an item you’ve supplied is unsuitable, damaged, or incomplete, we will let you know before proceeding, and this may affect the job or the price.
Any additional work or add-ons requested on the day (such as extra cable concealment or additional fixings) will be explained and agreed with you before we carry them out.
If we attend the property at the agreed appointment time and the job cannot go ahead, or you decide not to proceed after we have arrived, a £60 wasted visit / call-out fee may be charged. This fee covers travel time, fuel, parking where applicable, and the appointment slot that was reserved for you.
The £60 fee may apply where:
The £60 fee will not apply if TV Mount Mate cancels or reschedules the appointment before arrival. The fee will also not apply where we decide not to start the work for safety or technical reasons that are not caused by inaccurate information, missing items, access problems, or a change of mind by the customer.
We will explain the reason for the fee before charging it and will only apply it where it is reasonable in the circumstances.
Please give us as much notice as possible if you need to cancel or reschedule — ideally at least 24 hours.
If we’re unable to gain access to the property at the agreed time, or the work area is not ready or safe to work in, we may be unable to carry out the job. In this situation, the £60 wasted visit / call-out fee described in Section 9 may apply.
If you book with us online, by phone, WhatsApp, text, or email, you may have a 14-day cancellation right under the Consumer Contracts Regulations.
If you ask us to attend or begin work within that 14-day period, you agree that we can start the service before the cancellation period ends.
If the work is fully completed before you cancel, payment is due for the completed work and you may lose the right to cancel that completed service.
If you cancel after we have started work but before the job is completed, payment may be due for the work already carried out.
This right sits alongside, and does not reduce, your other statutory rights.
We may refuse to start, or may stop, work if:
Where we refuse or stop work, we will explain why, and the £60 wasted visit / call-out fee described in Section 9 may apply, depending on the reason.
Your safety, and the safety of our installers, comes first. If we identify hidden pipes, electrical cables, structural concerns, or an unsuitable wall during the job, we may need to pause, change the approach, or stop the work altogether.
Please tell us about any known hazards before we arrive, so we can plan the job safely. Where hazards were not disclosed and only become apparent on site, we will explain what this means for the job before continuing.
We offer a 12-month workmanship guarantee on completed installations. This is in addition to your statutory rights, including your right to have services carried out with reasonable care and skill under the Consumer Rights Act 2015.
This guarantee covers the workmanship carried out by TV Mount Mate — for example, if a bracket we fitted comes loose from the wall due to how it was installed.
If something covered by this guarantee fails within 12 months, we will return to inspect it and, where it’s covered, put it right at no charge.
The workmanship guarantee does not cover:
We carry public liability insurance up to £2,000,000.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be excluded or limited under UK law.
We are not responsible for pre-existing wall damage, weak or unsuitable walls, hidden services that were not disclosed to us, faulty brackets or cables supplied by the customer, or changes made by third parties after our visit — unless any of this arises from our own negligence.
We may take photos during your job for our own service records, proof of work, quality control, warranty support, and insurance purposes.
We may also use selected photos for marketing, but only with your permission. Marketing photos may appear on our website, Recent Work pages, Google Business Profile, Instagram, Facebook, or other business profiles.
We avoid publishing customer names, full addresses, phone numbers, email addresses, or other private details alongside job photos. If you’d like a marketing photo removed, just let us know and we’ll take it down.
For more detail on how we handle personal data and photos, please see our Privacy Policy.
If something isn’t right, please tell us — we want the chance to put it right.
You can contact us at tvmountmate@gmail.com or 07944 499585. We aim to acknowledge complaints within 2 working days and to respond properly within 14 working days.
Nothing in this section affects your statutory rights, including your rights under the Consumer Rights Act 2015.
Our website is provided for the purpose of finding out about our services, requesting quotes, and getting in touch with us. Please use the website responsibly and do not attempt to misuse it, interfere with its operation, or submit false information through it.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms & Conditions from time to time, for example if our services or policies change. Any updates will be posted on this page with a revised “Last updated” date. The terms that applied at the time of your booking will govern that booking.
If you have any questions about these terms, please get in touch:
TV Mount Mate Email: tvmountmate@gmail.com Phone: 07944 499585 Website: https://tvmountmate.com
For details of how we collect, use, and protect your personal data, including photos, cookies, and analytics, please see our Privacy Policy.
