To book a professional TV wall mounting service in London, contact TV Mount Mate by phone, WhatsApp, email or the website quote form. Send your postcode, TV size, exact model and any parking restrictions. Information about the wall, bracket, cable concealment and soundbar is also helpful.
TV Mount Mate reviews the enquiry, confirms the work required and provides a fixed quote. The booking is confirmed once the customer accepts the price and appointment time. The confirmation includes the date, a one-hour arrival window, the agreed work and the total price.
You do not need to know every technical detail before getting in touch. If you are unsure about the wall or bracket, photographs can help TV Mount Mate prepare.
Booking overview
Contact TV Mount Mate by phone, WhatsApp, email or the quote form.
Send your postcode, television details and relevant photographs.
Explain whether you already have a bracket and which additional services you need.
Receive and accept the fixed quote.
Agree the appointment date and one-hour arrival window.
Approve the exact TV height onsite before drilling begins.
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Contact TV Mount Mate
Customers can request a quote using:
Phone
WhatsApp
Email
The website quote form
A call or message through Google
Calling is normally the fastest option, especially if the installation is needed quickly. WhatsApp is useful when photographs of the television, bracket or wall need to be checked.
The website form requests a quote. It does not automatically confirm an appointment. Every enquiry is reviewed before a price and appointment time are offered.
A booking is confirmed when the customer accepts the fixed quote and agrees to the appointment. The confirmation records the date, one-hour arrival window, job description and agreed price.
Send the information needed for a quote
The four most important details are:
| Information | Why it is needed |
|---|---|
| Postcode | Confirms the location, travel requirements and whether the Congestion Charge applies. |
| TV size | Helps assess handling, bracket and lifting requirements. |
| Exact TV model | Allows the television’s specifications and bracket compatibility to be checked. |
| Parking restrictions | Helps TV Mount Mate prepare an accurate fixed quote. |
The following details are also helpful:
Wall type, if known
A close-up photograph of the proposed TV position
A photograph or model number for the bracket
Whether the bracket is fixed, tilting or full-motion
Whether TV Mount Mate needs to supply the bracket
Cable-concealment requirements
Soundbar details
Shelves or other devices that need fitting
The number of televisions
Concierge, lift or loading restrictions
Whether the television has already been delivered
You do not need to identify the wall construction yourself. Wall types are frequently described incorrectly, especially in flats and renovated houses.
If you do not know the wall type, say whether the property is a flat or house and send a clear photograph of the proposed position. TV Mount Mate can then ask the relevant questions before confirming the visit.
Send photographs when they add useful information
A wall photograph is not compulsory for every booking, but it can prevent misunderstandings.
A close-up of the proposed position is usually more helpful than a general room photograph. It may show:
Visible sockets
Furniture near the television
The bracket already fitted or supplied
Surface features that indicate the likely wall construction
Possible conflicts between the bracket, sockets and furniture
A bracket photograph is particularly useful when the brand or model is unknown. Customers sometimes describe a bracket as “flat” when it is actually a full-motion model.
If possible, contact TV Mount Mate before buying a bracket. The bracket can then be checked against the television, wall and required position. TV Mount Mate can also supply a suitable bracket when needed.
Read more about TV brackets and wall mounts.
Photographs help me prepare, but they do not replace the onsite assessment. The exact height, wall construction and fixing arrangement still need to be checked before anything is drilled
Decide which services are required
Before requesting the quote, consider whether the appointment is only for mounting the television or whether other work is needed.
Additional options may include:
Supplying a suitable bracket
Surface cable trunking
Internal cable concealment
Soundbar mounting
Shelves or device brackets
Removing an existing bracket
Mounting more than one television
These details affect what must be brought to the appointment and which work is included in the quote.
For more information, see:
These pages explain the individual services. This guide remains focused on how they are added to a booking.
Receive and accept the fixed quote
A fixed quote covers the work agreed before the appointment, together with the standard installation materials and fixings required for that work.
Bracket supply, trunking, internal cable concealment, soundbar mounting and other additional services are priced as part of the agreed scope.
Parking costs are included in the fixed quote. If the address is within the London Congestion Charge zone, that cost is checked and included before the booking is confirmed.
No deposit is required. Payment is made after completion by cash or bank transfer.
The quote remains unchanged when the information supplied by the customer is accurate and the agreed work does not change.
For current service costs and what affects the price, see TV wall mounting prices.
What happens if the details change?
Customers are not expected to identify wall construction like an installer.
If someone honestly describes the wall incorrectly, TV Mount Mate does not add a charge simply because the wall type is different.
A price may need to change if an additional product or service outside the original agreement becomes necessary. For example, the customer’s bracket may not be suitable and a replacement bracket may be required.
Any additional price is explained before that work begins. The customer can accept or decline it. It is not added as a surprise after the installation has been completed.
If the supplied bracket, wall or requested work differs from the original description, the installer will:
Explain what has been found.
Describe the available options.
Confirm whether the original plan can continue.
Agree the price of any additional product or service.
Begin the changed work only after the customer approves it.
Choose the appointment date
Booking approximately 24 hours in advance is ideal, but availability varies.
A same-day TV mounting appointment may be possible when a suitable slot remains. The required information still needs to be checked before the visit is confirmed.
The confirmation includes a one-hour arrival window rather than an unrestricted all-day appointment.
Customers should mention concierge procedures, lift restrictions, loading areas or difficult parking before the booking. This helps avoid delays after the installer arrives.
You can check whether your postcode is covered on the areas TV Mount Mate serves page.
Prepare for the appointment
A new television is best left in its box until the installation, but an existing or unpacked television can still be mounted.
TV Mount Mate brings the tools and standard installation materials. The customer does not need to prepare tools or remove the television’s tabletop stand.
Before the appointment, it helps to make sure that:
The television has been delivered.
Every part of a customer-supplied bracket is available.
The television remote is available.
Required HDMI, power and device cables are available.
Connected devices are in the room.
Fragile decorations have been removed from the immediate working area.
Children and pets can be kept away from the working area where possible.
Any concierge, lift or loading requirements have been explained.
Furniture does not always need to be moved in advance. TV Mount Mate can help move it where reasonably necessary.
The most common avoidable delay is an installation booked without a confirmed television delivery time. If the delivery time is uncertain, wait until it has been confirmed before arranging a tight appointment window.
The exact TV height is agreed onsite
The exact height is not normally decided remotely from a photograph.
Once onsite, the installer discusses the position with the customer and checks:
The normal viewing position
Furniture below the television
Soundbar placement
Visible sockets
The bracket design
The wall and available fixing positions
The customer approves the exact position before the wall is drilled.
This prevents a booking photograph or estimated measurement from being treated as a final installation instruction.
Arrange lifting assistance for large televisions
For televisions measuring 65 inches or larger, the lifting arrangement is discussed before the booking is confirmed.
TV size is not the only consideration. Weight, screen dimensions, fragility and the available handling points can all affect how the television must be lifted.
A suitable adult at the property may assist only with lifting and hanging the television if this is agreed in advance. If the customer cannot provide assistance, TV Mount Mate can arrange another experienced installer. This may affect the quote, so it must be discussed before the appointment.
For a large television, the lifting arrangement is discussed before booking because I do not want to arrive and discover that the screen cannot be handled properly. The customer knows in advance whether assistance is required and who will provide it.
A real same-day booking in Bromley
On 17 August 2026, a customer in Bromley, BR2 contacted TV Mount Mate through WhatsApp about a 65-inch Samsung S90F.
A handyman had mounted the television on a full-motion bracket attached to a hollow plasterboard wall. The customer reported that the bracket was coming away from the wall and sent photographs with the enquiry.
The photographs clearly showed the bracket pulling away and plastic wall plugs visible at the fixing area. They helped TV Mount Mate understand the likely problem before travelling, although the final decision about removal could only be made after inspecting it onsite.
The television size, wall description, photographs and lifting arrangements were discussed before a same-day appointment was confirmed. The customer agreed to assist with the two-person lift.
On arrival, the bracket and wall were inspected. The television was taken down, the original full-motion bracket was removed and the old holes were filled. A One For All flat bracket supplied by TV Mount Mate was used instead.
The replacement bracket price was explained and accepted before the revised work began. The new installation used a different fixing position while keeping the television in the customer’s requested visual position.
This booking shows why useful information and photographs matter. They allowed the appointment, equipment and lifting assistance to be planned before the installer travelled, while leaving the final wall and bracket decision for the onsite assessment.
Frequently Asked Questions.
Yes. Say whether the property is a flat or house and send a close-up photograph if requested. The final wall assessment is completed onsite.
Not necessarily. Contacting TV Mount Mate first allows the bracket to be considered alongside the television, wall and required position. A bracket can also be supplied as part of the booking.
No. A photograph is helpful when the wall, bracket, sockets or cable route are unclear, but it is not compulsory for every straightforward booking.
Approximately 24 hours is ideal. Same-day appointments may be available when a suitable slot remains.
Yes, subject to time and suitability. Any additional work and price must be agreed before it begins.
An honest mistake about the wall type does not automatically create an additional charge. If another product or service outside the original scope is needed, the options and price are explained first.
Only when lifting assistance has been discussed and agreed during the booking. Assistance is normally arranged in advance for televisions measuring 65 inches or larger.
There is no single appointment time that applies to every installation. It depends on the television, wall, bracket, cable work, soundbar and any existing equipment that must be removed.
Questions to ask before choosing an installer
Before confirming a wall mounting TV installation service, ask:
Is the quote fixed or estimated?
What work is included?
Are standard installation materials included?
Is the supplied bracket suitable for the television?
Are parking and London driving charges included?
Will additional work be agreed before it begins?
Who will attend the appointment?
Is the work insured?
Is there a workmanship guarantee?
Who will help lift a large television?
TV Mount Mate provides a fixed quote before booking and confirms any change before additional work begins.
For details about the main installation service, see professional TV wall mounting in London.
Request a fixed quote
To request a quote, send TV Mount Mate:
Your postcode
TV size and exact model
Parking restrictions
Wall type, if known
Bracket information
Any additional services required
Relevant photographs
TV Mount Mate will review the information, provide a fixed quote and offer an available one-hour appointment window.
