Before hiring a TV mounting service, check what its insurance actually covers, whether the person entering your home has a current background check, whether the quoted price is genuinely fixed, what the workmanship guarantee covers and whether its reviews can be verified independently.
An installer should be able to explain the limits as clearly as the benefits.
This guidance is based on more than 10 years of hands-on TV mounting and over 6,000 completed installations.
What Does Public Liability Insurance Actually Cover?
TV Mount Mate carries public liability insurance up to £2 million. UK government business guidance describes this type of insurance as protection against claims that a member of the public was injured or their property was damaged because of a business’s activities. TV Mount Mate’s cover remains subject to its policy terms.
In TV mounting, that could include damage resulting from the installation or drilling into a concealed pipe. Having a policy does not mean every problem is automatically covered. The insurer assesses the cause, circumstances and policy wording.
It is not intended to cover normal wear and tear, pre-existing damage, television faults or unrelated problems elsewhere in the property.
The £2 million figure is the policy’s indemnity limit. It is not a promise that every incident would result in a £2 million payment.
If an installer has no suitable cover and causes damage, the customer may have to pursue the installer directly and could ultimately need formal legal action. Lack of cover does not prove poor workmanship, but it leaves less practical protection if something goes wrong.
Ask to see current evidence of cover rather than relying only on an insurance badge or an unsupported sentence on a website.
Why a DBS Check Matters, Not Just Insurance
Insurance concerns property damage and liability. A DBS check concerns the person entering the home.
TV Mount Mate holds an Enhanced DBS certificate that is subscribed to the official DBS Update Service. The Update Service subscription lasts for one year and is renewed annually, with TV Mount Mate’s renewal due on 29 September.
That does not mean a new Enhanced DBS certificate is issued every year. The subscription allows eligible organisations to check whether new information has been identified.
A customer can ask to see the certificate and evidence of the current subscription. Online status checks are restricted to employers or organisations legally entitled to request that level of check, with the certificate holder’s permission. A normal customer cannot automatically run the check.
A DBS check is not a guarantee of future behaviour or installation quality. It is still a meaningful, independently issued check when deciding who to allow into a home.
Is a Fixed Quote Actually Fixed?
A fixed quote should mean the agreed price is confirmed before the work starts. It should not become an opening estimate that increases after the television has already been removed from its box or holes have been drilled.
The price may need to change when the job itself changes. For example, the customer may add cable concealment, choose a supplied bracket or provide wall information that proves inaccurate on arrival. When that happens, the installer should explain the reason and confirm the revised price before continuing.
Ask what the quote includes and what could change it. An answer given after discussing the wall, bracket and cable route is more useful than a vague promise that everything is included.
What Does a Workmanship Guarantee Actually Cover?
TV Mount Mate provides a one-year workmanship guarantee on work completed by TV Mount Mate. If a possible workmanship issue is reported during that period, I will return, inspect the installation and rectify it without charge when it is covered by the guarantee.
The guarantee covers the agreed installation work. It does not turn TV Mount Mate into the manufacturer of the television, bracket or cables. It does not cover manufacturer faults, pre-existing damage, wall or building movement, water damage, customer tampering, later DIY or third-party alterations, unsuitable customer-supplied items or problems caused by incorrect information supplied before the job.
The guarantee sits alongside the customer’s statutory rights, including the requirement for services to be carried out with reasonable care and skill.
The one-year workmanship guarantee has not yet needed to be used. That is simply the claim history to date. The guarantee remains in place so the process is clear if a covered problem is ever reported.
Are the Reviews Real?
A high star rating is useful only when the reviews can be traced to a genuine public platform. TV Mount Mate has more than 400 Google reviews that customers can open and examine independently.
Do not look only at the total. Read recent, older and lower-rated feedback. Look for specific descriptions of the wall, television, communication and completed work. Detailed public reviews are more informative than testimonials that cannot be opened or verified.
Reviews still do not replace insurance, appropriate wall assessment or clear terms. They are one part of the decision.
A Requoted Installation in Romford, RM6
On 1 August 2026, I attended a property in Romford, RM6, to mount a 55-inch LG television.
The customer believed the wall was brick and had selected a full-motion single-arm bracket on that basis. Once I assessed the wall, I found single-ply plasterboard rather than brick.
The originally planned bracket was not suitable for that television and wall combination. I did not continue with it simply because it had already been chosen. The plan was changed to a One For All flat wall bracket, which was more appropriate for the assessed installation.
The important point was when the price was agreed. The wall and bracket issue was explained, and the price was confirmed before any work started. The customer was not given an unexpected addition after the television had been mounted.
This is what a fixed quote should look like when the original information changes: reassess the job, explain the practical difference and agree the price before drilling.
You can read more about checking whether a wall mount fits a particular television before buying a bracket.
Questions Worth Asking Before You Book Anyone
Ask these questions before agreeing to an appointment:
Can I see current evidence of your public liability insurance?
Do you hold a DBS check, and how can I confirm it is current?
Is this a fixed quote, and what circumstances could change it?
What exactly does your workmanship guarantee cover?
Can I verify your reviews on an independent public platform?
The answers should be clear enough to understand before anyone arrives. If an installer cannot explain what is included, ask for the details in writing.
Get a Fixed Quote
For an accurate quote, send:
Your postcode
The TV make, model and size
The wall type, if known
A photograph of the proposed wall
Your bracket details, if you already have one
TV Mount Mate provides professional TV wall mounting across Greater London and selected areas of Essex and Kent. TV Mount Mate carries public liability insurance up to £2 million and holds an Enhanced DBS check.
You will receive a fixed quote before booking, with no deposit and payment on completion.
About the Author
Written by: TV Mount Mate
Based on more than 10 years of hands-on TV wall mounting and over 6,000 completed installations.
